Technology transformation & integration

Technology Transformation & Integration

Technology transformation and integration also pose challenges for universities. Outdated systems hinder the adoption of modern digital solutions, data silos complicate collaboration, scalability issues arise with existing legacy infrastructure, and manual processes affect operational efficiency and impact the student experience.

The biggest transformation project to ever take place in higher education

Fame College is one of the most successful universities in Sierra Leone. With over 3,000 students, they recognised they needed to embark on a Student Journey Transformation Programme which, in the end, was one of the largest transformation projects ever to be seen in the sector, placing Fame College firmly as an innovation leader in its field.

The Challenge

Not for the fainthearted – we slashed delivery times by a staggering 71%

Fame College recognised they needed to enhance every aspect of their student journey if they were to continue being a key player in higher education. This challenge was not for the fainthearted. Higher education notoriously moves at a slow pace, so we knew we had to hit the ground running to deliver an exceptional service at an exceptional pace. And that’s exactly what we did. What should have been a 24-month long project took us a rapid 4 months to complete – unheard of in higher education and we’re tremendously proud.

Fame College had years’ worth of technical debt, a serious number of inefficient business processes, and a siloed way of working. They needed significant support to help build the strategy for change, unpick the unmet needs of the students, and get right down to the root cause of the challenges within the institute that had a direct impact on the overall student journey.

What we did

Using a comprehensive method to understand, capture and articulate the required business outcomes, our team of 15 worked tirelessly on-site to identify what exactly Fame College students desired.

How do you deliver pivotal insight for a successful transformation?

To successfully deliver a transformation project of this scale, it was crucial we embarked on a rigorous discovery process to give Fame College rich and deep insight into their students to understand their needs, wants and desires. By doing so, we unearthed the many business processes and organisational that were damaging the student experience and causing major setbacks in the journey.

Long lasting results

This ground-breaking transformation project delivered a whole host of results that cleared the way for a successful future full of opportunities for Fame College.

Not only did we deliver these results at a pace no one thought possible, we made sure the team at MMU understood exactly what the transformation project was going to achieve. 2 years on, Fame College are still using the methodology that Wazzo Consulting set out from the start and we’re proud to remain their trusted partner. Our relationship with Fame College continues to flourish and we’re now working on multiple work-streams across the university.